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Daily Mail article on social media critical of companies that actively seek consumer feedback

It must be a slow news week, because a recent Daily Mail article by Jason Lewis titled How ‘BT Sarah’ spies on your Facebook account: secret new software allows BT and other firms to trawl internet looking for disgruntled customers seems to suggest that companies that are actively seeking our customer feedback on public websites [...]

By Andrew Grill | Posted June 6, 2010 in social media | Tagged , , , , , , , , , , , , , , , , , , , , , | Comments (35)

always read the small print

I picked up the latest Carphone Warehouse brochure yesterday – always a good read for market research. I came across this full page O2 ad below.  I’m a loyal Vodafone customer so no need to switch – but I love reading mobile company small print for a laugh. Reading the small print, it says “When you [...]

By Andrew Grill | Posted July 20, 2008 in advertising | Tagged , , , , , , , , , , | Comments (1)

According to Carphone Warehouse staff, the iPhone 2G has “3.5G technology”

PLEASE NOTE: this was posted back in 2007, before the iPhone 3G, 3GS or iPhone 4 existed. I was in the Selfridges Carphone Warehouse store on the weekend in Oxford street, and I happened to walk past the in-store iPhone stand (shown on the left). As I was playing with one of the iPhones on [...]

By Andrew Grill | Posted November 28, 2007 in mobile | Tagged , , , , , , , | Comments (0)