LondonCalling.co » thoughts on all things social and digital

RSS

Why call centres need to embrace twitter & IM for customer suppport

Like many people in the UK, from time to time I have to call a support line for an internet or mobile / service provider about some sort of problem. I am sure I am not alone at dreading the thought of making this call – being put on hold, having to push 1, 2 etc [...]

BT Dials Phone Convergence – Red Herring

UK carrier will introduce a corporate service that links the fixed and mobile networks. September 14, 2006 Source: http://www.redherring.com/Article.aspx?a=18558&hed=BT+Dials+Phone+Convergence British Telecom, the United Kingdom’s largest telecommunications company, said Thursday it will introduce BT Corporate Fusion, a fixed-mobile convergence service targeted at large corporations. The telecom company, which is in the process of a $17-billion upgrade [...]