Have you received a DM message like this recently? or this In each case you haven’t had your account “hacked”, but I bet you have recently tried that latest free tool to show you how many people followed you recently etc and provided it with access to your twitter account. Perhaps you may have clicked [...]
A recent scoop from Tim Bradshaw (@tim) at the Financial Times during #canneslions last week pointed to Twitter taking a bolder stance with advertising on the 5 year old micro blogging site. Quoting from Tim’s article According to three people familiar with the situation, Twitter’s plans under consideration would see “promoted tweets” appear in their [...]
By Andrew Grill
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Posted June 26, 2011
in twitter
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Tagged @katies, @tonyw, ad relevance, cannes lions, canneslions, color.com, Facebook.Facebook ad revenue, financial times, FT, Katie Jacobs Stanton, promoted accounts, promoted trends, relevant advertising, social media advertising, tim bradshaw, Tony Wang, tweet deck, tweet relevance, tweetdeck, twitter, twitter ad revenue, twitter ad reveue, twitter ads, twitter advertising.promoted tweets
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It is encouraging to see a number of public utilities starting to embrace the use of twitter to report outages and faults. Recently I blogged on the use of SMS to report faulty traffic lights in London. Over the past few days I have again chalked up another social media success story, with twitter winning [...]
By Andrew Grill
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Posted December 30, 2010
in customer service, twitter
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Tagged #tweetaleak, @thameswater, call centres, leak, report, report a water leak, report burst water main, status, thames water, thames water twitter, tweet, tweet a leak, twitter, twtter call centre, utilities on twitter, water, water pipe
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A trick I have been using with my large corporate clients who are nervous about unleashing their teams onto twitter for customer service is to setup a safe training environment using Yammer . Yammer is essentially a corporate version of twitter, which is completely private as you need to log in with your corporate email address [...]
Both Lucy Kellaway (whom I have never met but would like to) and Jonathan Salem Baskin (with whom I shared an enjoyable dinner in London a few months ago) have written excellent pieces on the use of twitter for customer service. I also wrote a piece about this 12 months ago. Jonathan talks in his [...]
By Andrew Grill
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Posted September 25, 2010
in twitter
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Tagged @aiannucci, @vodafoneUK, advertising, Armando Iannucci, bt, customer service, Darcy Willson-Rymer, Dave Evans, dim bulb, financial times, FT, FT.com, Jonathan Salem Baskin, lucy kellaway, peer advocacy, social media monitoring, social networks, starbucks, twitter, twitter tax, Vodafone.@btcare
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Please feel free to retweet this via http://tr.im/twitterpitch The lovely Janaina Pilomia from Forum Nokia was kind enough to loan me a brand new Nokia N97 for blogging at the Mobile 2.0 Conference in Barcelona in June. The device was put to good use, and is now looking for a new home. Nokia are prepared [...]
By Andrew Grill
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Posted August 4, 2009
in twitter
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Tagged developer tweet, mobile developer, n97, Nokia, Nokia N97, nokia n97 twitter, nokia tweet, nokia va twitter, tetweet twitterpitch, twitter nokia, twitter pitch
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On Saturday 4th July, I visited the Wimbledon Championships as a guest of IBM, in relation to a book I am writing on the business use of twitter (more on this in an upcoming post). IBM, in conjunction with their advertising Agency Ogilvy has served up three brilliant applications for the 2009 Wimbledon Championships. You [...]
By Andrew Grill
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Posted July 5, 2009
in mobile, twitter
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Tagged @centre_court, AELTC, Alan Flack, All English Lawn Tennis CLub, android, app store, AR, Augmented Reality, Brendon Riley, compass phone, google g1, gps, IBM, IBM Seer, IBM UK, iphone, Layar, lbs, location, Mobilizy, ogilvy, Ogilvy UK, Pat Cash, smarter Wimbledon, tennis, The All England Lawn Tennis and Croquet Club, The Championships, twitter, wikitude, Wimbledon, Wimbledon iPhone app
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Over at Sky News, there is an interesting report on how Dell and others are making real money from twitter. Quoting from the story: Dell embraced social media in 2007, and set up their @DellOutlet account to advertise discounts on refurbished products. It also publishes promotions exclusive to 600,000 Twitter followers. Dell now has a [...]
I picked up an interesting story in the Sydney Morning Herald as I was on the plane back to London explaining the origins of the “fail whale” picture that greets twitter users when twitter is over capacity. Apparently the artwork was designed some years ago by Sydney designer Yiying Lu, and is titled “lifting up [...]
I picked up a well written, if not quite cynical piece from Richard Glover in the Sydney Morning Herald about this new “twitter fad”. His subject was “You could bring back the hula hoop if you found a way of connecting it to the net ” In the piece, Richard suggests “Twitter is a social [...]
By Andrew Grill
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Posted March 24, 2009
in twitter
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Tagged e-fad, hula hoop, internet fad, mobile, Richard Glover, SMH, sydney morning herald, twitter, twitter fad, web 2.0
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UPDATE: March 6 2009 – since finishing this article last night, my twitter theory about breaking news and the power of twitter search has been once again proven correct. At 09:57 GMT this morning, one of my Melbourne twitter friends @emilyfreeman tweeted “did the earth just move? Seriously??”. This article was also published by Digital-Media magazine in [...]
By Andrew Grill
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Posted March 6, 2009
in twitter
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Tagged @andrewgrill, ad age, breaking news, dabr, eric schmidt, eureka moment, google, local search, local social search, melbourne earthquake, mobile advertising, mobile social, mobile social networking, mobile social search, twitter, twitter news, twitter search
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If you use twitter, and aren’t using TweetDeck – what’s wrong with you! While I was at Tuttle in London on Friday, I wasn’t there long enough to catch up with TweetDeck guru, Iain Dodsworth. Lucky for us though, our man inside - Christian Payne (@documentally) was there and he recorded this short interview below. Talking With [...]
