Xtract launches industry’s first social intelligence solution as a service
I received some interesting news from my friends at Xtract – press release below – looks interesting. Jouko and the team are a very smart bunch, as I have blogged previously.
Social Links On-Demand gives mobile operators 39 per cent faster payback time
Helsinki, Finland and London, England — 20 May 2009 – From today, Xtract will offer its flagship social intelligence product, Social Links, as a service, while the software licensing model still remains fully supported. Called Social Links On-Demand, it enables mobile operators to cash in on the social networking phenomenon for targeted, viral marketing on a pay-as-you-go service model.
The On-Demand model means minimum upfront investment and no operational hassle. Xtract estimates that Social Links On-Demand is 74 per cent faster to set up than traditional in-house implementations and offers 39 per cent faster payback time.
Julien Theys, mobile industry analyst at Screen Digest, said: “Efficient analysis is key to leveraging the power of social networks and eventually monetising them through relevant content and advertising. An on-demand solution can provide access to social network intelligence that is light, flexible and financially less cumbersome than traditional software licenses. It is therefore ideally suited for operators who prefer not to invest heavily in in-house analytics and database marketing solutions and resources, especially in the current economic climate.”
Social Links On-Demand combines software, hardware, implementation, customer support, operations and maintenance in a bundled service, hosted by Xtract. This means operators don’t need to invest upfront in software licenses or hardware platforms. Social Links On-Demand is delivered via a service level agreement that best suits each operator’s business needs, e.g. dependent on the number of subscribers served, amount of data or level of security required. All data is processed anonymously and customer transaction results are processed in a way that complies with data security and privacy regulations.
Business users such as marketing and campaign managers are provided with a secure browser-based graphical user interface which they use to: view social intelligence dashboard reports and graphs; create Social Links analytics runs; define campaign targeting; configure and export target lists; and, view their community dynamics.
About Xtract Social Links
Social Links is the first commercial software that uses social network analytic¬s to enable companies to leverage social intelligence in marketing. Social Links utilises anonymised subscriber transaction data to generate customer insight based on social intelligence, predict the behaviour of subscribers (e.g. for churn management and product up-sell/cross-sell) and to understand the network of influence between subscribers.
Social Links is based on advanced analytics that dig deep into the granular communication patterns between subscribers to draw highly accurate profiles and targeting. Social Links has won several industry awards for being successfully deployed by top-tier mobile operators worldwide.
Social Links offers benefits for mobile operators’ marketers, campaign designers, product managers, analysts and CRM managers. The information provided is used in highly accurate targeting, and gaining customer insight for campaign and product planning. Social Links also supports subscriber lifetime valuation and campaign design.
Xtract (www.xtract.com) refines social interaction, behaviour and demographic data to create accurate 3D user profiles. These profiles for the first time utilise data as a dynamic tool in the day-to-day marketing for effective and intelligent targeting of campaigns and advertising. Xtract’s Social Links is an automated, self-learning solution capable of analysing billions of mobile transactions with easy to use and actionable tools for operators to define accurate target groups for their marketing campaigns.
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