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Visible Technologies Unveils New Social Intelligence Platform

Visible Technologies Details Next-Generation Platform to Address the Changing Social Media Landscape BELLEVUE, Washington, October 28, 2010 — Visible Technologies today unveiled its vision for Social Intelligence, the ability to extract measurable business value from social conversations, enabling companies to capitalize on the rapidly growing and changing social media landscape. The company also announced today [...]

By Andrew Grill | Posted October 28, 2010 in Social Intelligence | Tagged Autodesk, Blanc & Otus, Boost Mobile, Burson-Marsteller, business value, Colin Sutton, Debbie DeGabrielle, Dr Pepper Snapple Group, Forrester Research, Group M, GroupM, kelly pennock, M80, microsoft, Omniture, Razorfish, Seth Friedman, social conversations, social intelligence, social intelligence platform, Social Media Landscape, social media metrics, social media monitoring, social monitoring tools, Suzi Owens, Trends 2010: Listening Platform, Tribal DDB, Tribal DDB Worldwide, Vail Resorts, Vanessa Fox, visible, visible intelligence, WPP and Spring Creek Group, Wunderman Network, Xerox, Zach Hofer | Comments (5)

Mind the Social Media Gap

This article first appeared in the PointZero magazine, issue 2 October 2009. It is often said that marketing helps consumers decide which product they should buy, and the customer service and operations department of any company is where this work can come undone in a flash. As rightly identified by Dave Evans in a recent [...]

By Andrew Grill | Posted October 16, 2009 in social media | Tagged customer service, Dave Carroll, Dave Evans, engage, facebook, integrate, learn, listen, listen learn engage integrate, marketing, mind the gap, operations, pointzero, social business, social media, social media advertising, social media metrics, social media monitoring, social media platform, social thermometer, twitter, United, united breaks guitars | Comments (4)