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Best practice for social media in a crisis. Case study: Vodafone UK

Last March, a major Vodafone outage in the UK caused by a break-in by thieves at their Basingstoke facility highlighted how social media can and should be used in a crisis. I am a loyal Vodafone customer (@vodafoneUK would probably call me an honorary Ambassador), so while the outage was annoying, I am not looking to leave [...]

By Andrew Grill | Posted March 1, 2011 in crisis management, social media | Tagged @vodafoneUK, basingstoke, Basingstoke break-in, basingstoke facility, basingstoke issues, crisis management, crisis management case study, crisis update, euro star, Eurostar, eurostar twitter, Gatwick airport, gatwick airport closed, gatwick airport twitter, gatwick snow, gatwick twiter updates, gatwick twitter, LGW, social media crisis, social media.crisis management, twitter crisis management, twitter tax, VF UK, VFUK, vodafone, vodafone basingstoke vodafone break-in, vodafone best practice, vodafone break-in, vodafone breakin, vodafone crisis, Vodfone, war room | Comments (8)

How to prevent your own “Eurostar moment”

No doubt many people around the world are aware that Eurostar passengers were subjected to some fairly uncomfortable experiences over the weekend as 5 Eurostar trains broke down as they entered the Channel Tunnel. The issue seems to be the rapid change of temperature a the trains entered the channel tunnel from the French side [...]

By Andrew Grill | Posted December 20, 2009 in social media | Tagged @little_break, channel tunnel, crisis management, dave black, euro star, euro star picture, Eurostar, eurostar crisis, eurostar moment, eurostar photo, eurostar pic, eurostar pics, eurostar picture, eurostar twitter, little break, mobile optimised, mobile website, operations delivers, PR, public relations, Rachel Clarke, Robin Grant, social media, social media gap, tech crunch, techcrunch, twitter crisis, we are social | Comments (13)