The unintended consequences of how the products we make are being used is becoming more important in the age of digital.
Last updated by Andrew at .
I was on a very interesting briefing call last night with Frost and Sullivan. They are putting together some research around social media listening tools as part of an annual study on the [...]
Twitter should not be seen as a problem for companies, instead it could be the perfect solution, but only if we move from hearing to actually listening. Until now, we may have thought it was just [...]