One frustrated NBN user, Matt Dooley decided to stage a “sit-in” at is local Telstra store, frustrated that for the last 4 months Telstra had ignored the problems he had experienced with his [...]
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As many London Calling readers know, I travel internationally a LOT for business as I spread the message about social business for IBM where I am a Global Partner. As I [...]
Many people have read my review of the new EE 4G service – it has been my all-time most popular post. You can also read it here Don’t move to 4G on EE just yet – they’re [...]
While you are here ... Did you know that Andrew also speaks regularly on topics such as this at conferences and events around the world. You may wish to view Andrew's extensive speaking portfolio [...]
It is encouraging to see a number of public utilities starting to embrace the use of twitter to report outages and faults. Recently I blogged on the use of SMS to report faulty traffic lights in [...]
Like many people in the UK, from time to time I have to call a support line for an internet or mobile / service provider about some sort of problem. I am sure I am not alone at dreading the [...]
This afternoon, I received the following email from home delivery company Ocado – titled “Important information regarding operational trading hours at Ocado” The email appears below (click for [...]