Are “twitter chats” a thing of the past?

 In twitter

In 2017, why do B2B brands still persist with “twitter chats”?

Aren’t these a thing of the past, like “twitter walls” at conferences in 2010? Recently I witnessed a well-known global B2B brand run a Twitter chat that can only be described as nothing short of embarrassing.

This global brand had 2 influencers (flown around the world all-expenses-paid) at a conference on a chat, and from what I saw the only engagement was from 4 employees, and the responses were completely canned and predictable.

I am sure when the CMO receives the detailed report on the twitter chat it will gush about the “millions of impressions” they received – which is easy when you add up the followers of the individuals concerned.

Perhaps as I approach 50 I am becoming more cynical, but for a company of its size, this was just an embarrassment. Keen to understand if this is being experienced by others. Have twitter chats had their day?

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Based in London, Practical Futurist and former Global Managing Partner at IBM, Andrew Grill is a popular and sought-after presenter and commentator on issues around digital disruption, workplace of the future and new technologies such as blockchain. Andrew is a multiple TEDx and International Keynote Speaker.