Earlier in the week, I blogged about a survey commissioned by Australian telco Optus looking at the future of business. As well as surveying 550 people working in companies, they also [...]
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Optus report shows only 4% of Australian consumers using social media to contact companies – is this a typo??
Hot on the heels of the news that UK mobile operator O2 has seen a drop of ONE MILLION customers calling their call centres, research commissioned by Australian telco Optus suggests that [...]
Those of you that have followed the progress of IBM’s Watson, the supercomputer that won at Jeopardy in 2011, will know that for the last year he has been in medical school, helping with [...]
Interesting news today that UK mobile operator O2 is seeing 1 million fewer customers calling their call centres, so they are investing £50M in more digital services. Quoting from the press [...]
I am a big fan of Peter Shankman, I count him as a friend. He was part of the Kred leader’s program in 2012 and continues to be a great source of support and advice. I also love his [...]
The post below was first published in May 2013. Fast-forward to December 2013 and I’ve subtly turned this post into a prediction about how social may evolve in 2014. With many consultants [...]
I have just finished reading a new book by Philip Sheldrake that looks at social business. I’ve been a fan of Philip’s writing since his first book, The business of Influence, and [...]
IBM seems to be on a roll at the moment, and almost weekly I am seeing new marketing material from them to do with social business. One recent report that caught my eye is titled “Patterns [...]