I read with interest the piece in the Telegraph by Katherine Rushton titled London 2012 Olympics: chaos for mobile phones and the comments underneath the piece from outraged Londoners. For those of us for which this is our first taste of an Olympics in our home town or country, some of the antics such as [...]
By Andrew Grill
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Posted November 14, 2011
in mobile, olympics
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Tagged bt, facebook, Katherine Rushton, LOCOG, London 2012, London 2012 Olympics: chaos for mobile phones, o2, olympics, optus, sydney 2000, Sydney Olympics, telstra, twitter, Visa, vodafone
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Twitter should not be seen as a problem for companies, instead it could be the perfect solution, but only if we move from hearing to actually listening. Until now, we may have thought it was just ourselves that had a bad experience with companies, as everyone else receives great customer service from their [insert any [...]
By Andrew Grill
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Posted November 3, 2010
in social media
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Tagged ad age, adage, bt, ceo, chief executive, complaits, customer complaints, customer service, customer service issues, destroy twitter, dim bulb, great customer service, hearing, Jonathan Salem Baskin, Listening, newspaper, ombudsman, PR, product development, product feedback, self publishing, social intelligence, TIO, twitter, twitter tax, vodafone
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Both Lucy Kellaway (whom I have never met but would like to) and Jonathan Salem Baskin (with whom I shared an enjoyable dinner in London a few months ago) have written excellent pieces on the use of twitter for customer service. I also wrote a piece about this 12 months ago. Jonathan talks in his [...]
By Andrew Grill
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Posted September 25, 2010
in twitter
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Tagged @aiannucci, @vodafoneUK, advertising, Armando Iannucci, bt, customer service, Darcy Willson-Rymer, Dave Evans, dim bulb, financial times, FT, FT.com, Jonathan Salem Baskin, lucy kellaway, peer advocacy, social media monitoring, social networks, starbucks, twitter, twitter tax, Vodafone.@btcare
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It must be a slow news week, because a recent Daily Mail article by Jason Lewis titled How ‘BT Sarah’ spies on your Facebook account: secret new software allows BT and other firms to trawl internet looking for disgruntled customers seems to suggest that companies that are actively seeking our customer feedback on public websites [...]
By Andrew Grill
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Posted June 6, 2010
in social media
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Tagged beat-up, beatup, bt, BT Sarah, carphone warehouse, customer service, daily mail, daily mail beat-up, debatescape, engage, facebook, integrate, Jason Lewis, learn, listen, listen learn engage integrate, social media monitoring, social networking, social networks, spying, twitter, visible technologies
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I’ve just seen the details for this year’s MIPTV to be held in Cannes April 12 – 16th. From the conference agenda – where else would you find Shine Group’s Elisabeth Murdoch and Joanna Shields, News Corp’s Jonathan Miller, Sky’s Jeremy Darroch to name just a few in the same room. MIP Digital kicks off [...]
By Andrew Grill
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Posted March 8, 2010
in conference
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Tagged aol, bbc, bt, cannes, Channel 4, conference, digital emmy, Elisabeth Murdoch, emmy, facebook, France Télévision Interactive, Hulu, Intel, ITV Marvel Entertainment and RTL Group, Jeremy Darroch, Joanna Shields, Jonathan Miller, microsoft, mipdigital, miptv, MTV, murdoch, news corporation, Nokia, Paramount Digital Entertainment, shine group, sky, Starz Media, The Walt Disney Company, vodafone, Warner Bros, youtube
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Like many people in the UK, from time to time I have to call a support line for an internet or mobile / service provider about some sort of problem. I am sure I am not alone at dreading the thought of making this call – being put on hold, having to push 1, 2 etc [...]
By Andrew Grill
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Posted September 15, 2009
in customer service
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Tagged @BTCare, brands using social media, british telecom, bt, BT initiative, channel effectiveness, customer care, customer interaction, customer support, forward thinking, gotoassist, instant messaging, IVR, listen learn engage integrate, new ways, twitter
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Brad Howarth, writing for B&T Magazine in Australia has published a “Top 50 Australian marketing blogs” list. Each year B&T look at the blogosphere in Australia and anoint their top 50. This is their definitive list for 2009 and comes from the work of Julian Cole at Adspace-pioneers.blogspot.com. Interesting that a mobile blog scrapes in at number [...]
By Andrew Grill
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Posted June 12, 2009
in blogs
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Tagged Acidlabs, Adspace pioneers, australia, australian mobile market, australoan market perspectives, Bannerblog, Brad Howarthm, bt, Imspiration Room Daily, Julian Cole, Laurel Papworth, london calling, Marketing Magazine, mobile advertising, mobile marketing, Mumbrella, Servant of Chaos, social media, top 50 blogs, top 50 marketing blogs, top mobile blog, Young PR
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UK carrier will introduce a corporate service that links the fixed and mobile networks. September 14, 2006 Source: http://www.redherring.com/Article.aspx?a=18558&hed=BT+Dials+Phone+Convergence British Telecom, the United Kingdom’s largest telecommunications company, said Thursday it will introduce BT Corporate Fusion, a fixed-mobile convergence service targeted at large corporations. The telecom company, which is in the process of a $17-billion upgrade [...]
