Category: digital disruption

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Tonight , 24th February 2014 at 6pm Barcelona time, Facebook CEO Mark Zuckerberg will present the opening keynote at the Mobile World Congress (MWC). You can watch the keynote (17:00 GMT) at Why do I think he is brave? Mobile World Congress is the world’s largest mobile industry conference. Hosted by the GSM Association, […]

Today’s 48 hour London Tube Strike is about digital disruption. Take the politics out of the argument (London’s Mayor Boris Johnson wants to close a number of ticket offices and redeploy London Underground staff elsewhere), and the reason the RMT union has called a strike today is because technology is changing how Londoners buy train tickets. […]

I was reading the cover story from Bloomberg Businessweek’s December edition titled “Can UPS Save Christmas” during some downtime over the last week. The article profiles Scott Abell (“Mr Peak”) who is in charge of the peak planning at UPS for seasonal events in the US such as Thanksgiving and Christmas.  Bloomberg looks at what […]

Back in 2001, I left the relative security of the telco industry in Australia, and jumped into my first start-up role as CEO of a commercial property website called PropertyLook. PropertyLook was a unique joint venture between Australia’s four largest commercial property companies – CB Richard Ellis, Colliers International, Knight Frank and Jones Lang LaSalle. […]

UPDATE: 30 December 2013 – TechCrunch reports that France is bringing in legislation from 1st January forcing taxi industry disruptors such as LeCab and Uber to wait 15 minutes to pick up passengers. This shows how digital disruption is hitting the French taxi industry. What amazes me is that a Government would instead legislate an […]

I was invited to an very interesting event last night at the Ivy Club in London. Billed as the “Digital Bar Room Brawl” it was designed as an event to talk about the failure of high street companies to embrace digital, and it provoked some lively debate. What we did not end up with though […]

Hot on the heels of the news that UK mobile operator O2 has seen a drop of ONE MILLION customers calling their call centres, research commissioned by Australian telco Optus suggests that Australians still prefer visiting a store or using a call centre over digital alternatives such as mobile and social media. If you enjoyed […]

Eagle eyed London Calling readers will have noticed that this blog has taken a closer look at the effects of digital disruption over the last few months. Not only do I enjoy writing on this topic, I believe it is at the centre of CEO thinking across the world today. This was borne out by […]

I was invited to a very interesting dinner on Thursday night at the Royal Institution by Nimbus Ninety as part of their Business Leadership Exchange program. The event was held under Chatham House Rule (although none of us signed anything), so I am not sure how much I can say. If you enjoyed this blog […]

I read an interesting article on the BBC website this morning that says American Express is to cut 5,400 jobs – mainly in their travel business. The line in the article that stuck out for me (emphasis mine)was: It said the majority of the job losses would be in its travel business, which is being “fundamentally […]

UPDATE December 25th, 2013: The Telegraph is again in 2013 producing a digial-only version of the newspaper on the iPad. The post below is from 2012. Reading the Telegraph newspaper on my iPad this morning, I noticed that for the first time they are going to publish an edition on Christmas Day. What was also interesting […]

Interesting report just out from Ovum which predicts that global telecom operators are expected to have lost $US23 billion ($22.58b) in SMS revenues by the end of 2012 as smartphone users shift to free messaging applications. They go on to forecast that the cumulative losses would reach $US54 billion by the end of 2016 as […]

Interesting piece from Forrester analyst James McQuivey who says that digital disruption is a bigger deal than you think.  I agree! In his post, he mentions three key reasons why: Digital disruption is already remaking even industries that have no digital products.  Think pharmaceutical and construction – no “digital products”, but James says these industries are […]

Below is a now very common sight on any day at my local Starbucks on Kensington High Street in west London. Most of the people in the photo below (11 out of 14 in view to be exact – click for a larger view) are on laptops, notebooks, tablets or phones (the guy at the […]

I have been reading an excellent report authored by the Australian arm of Deloitte titled “Digital Disruption – Short Fuse, Big Bang?” The report looks at the Australian market specifically, but is also relevant for those in the UK, EU and US. Highlights are that one-third of Australia’s economy faces a “short fuse, big bang” […]