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Category Archives: customer service


 

Tweetaleak – probably the only type of leak you can tweet without risk of going to jail

It is encouraging to see a number of public utilities starting to embrace the use of twitter to report outages and faults. Recently I blogged on the use of SMS to report faulty traffic lights in London. Over the past few days I have again chalked up another social media success story, with twitter winning [...]

By Andrew Grill | Posted December 30, 2010 in customer service, twitter | Tagged , , , , , , , , , , , , , , , , | Comments (5)

Why call centres need to embrace twitter & IM for customer suppport

Like many people in the UK, from time to time I have to call a support line for an internet or mobile / service provider about some sort of problem. I am sure I am not alone at dreading the thought of making this call – being put on hold, having to push 1, 2 etc [...]

By Andrew Grill | Posted September 15, 2009 in customer service | Tagged , , , , , , , , , , , , , , , | Comments (8)

Perhaps Ocado customers should write their emails for them

This afternoon, I received the following email from home delivery company Ocado – titled “Important information regarding operational trading hours at Ocado” The email appears below (click for larger view) What was amazing to read is that for some good news (they are extending deliveries in our area to include Sunday – which provides more [...]

By Andrew Grill | Posted September 2, 2009 in customer service | Tagged , , , , , , , , , | Comments (2)