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Solving the Heathrow crisis with technology

Arriving back in London from a business trip to New York last week, I was expecting a moderate wait in the immigration queue, after all it was 7:45am on a Saturday and this was Terminal 3 not Terminal 5. Seeing 10 – 12 rows of people in the queue (I estimated there were well over [...]

Love a good infographic – this Klout vs Kred one is especially good

This amazing infographic was created by Jamie Nanquil @the_jamielynn - see the original post at social media delivered. On the Kred side, where you see “does not” read ” watch this space!”. Click on the infographic for a full sized view

How I saved $1Bn and built my own Instagram

Interesting news that Facebook has bought Instagram for a cool $1Bn. I’ve never really understood Instagram. Firstly – you can’t easily go to a user’s instagram profile from a tweet (unless you have the app) and see all the photos they have uploaded, nor can you browse other photos when you are on an Instagram web [...]

Facebook Activity Drives Influence Scores via Kred Integration

Personal Activity Statements Show Effect of Likes, Shares and Comments on Influence and Outreach SAN FRANCISCO, CA–(Marketwire – Apr 12, 2012) – Kred, the Community Influence and Outreach measure from PeopleBrowsr, announced today that actions on Facebook now add Influence and Outreach Points to its scores. People who connect their Facebook account to their Kred profile at [...]

Connect with Jenni Hogan – pilot program on KIRO7 Seattle mixing TV with social media

Jenni Hogan is a fellow South Australian who now works on TV at Seattle’s KIRO7. I first came across Jenni when reading the iPad version of my old hometown newspaper, the Advertiser where they had written a feature about her. Within moments I was connected to her via twitter @jennihogan and have stayed in touch since. [...]

Top tweeters list based on number of tweets? This is so 2009…

I grew up in Adelaide and my family still live there. I left for Sydney in 1995 and in 2006 moved to London. I keep resisting the calls from my family to move back to Australia, and one of my main defences is that where I’m playing (the UK and US) we are well advanced [...]

The pitfalls of moving hosting services. The bad then the good

You don’t always have to go with the big guys when it comes to a webhosting company for your blog. A recent experience with moving this blog to a new webhost (and the reasons behind the change) has been the motivation for this post. First – some background I’ve had a website for a long time. [...]

A 5 year old’s perspective on website design

At dinner the other night, I casually mentioned to @madeleinegrill that she could have anything on her website (she’s had one since before she was born). Madeleine then got thinking. First of all she would have to change her picture as it shows her as a 2 year old (I’ll choose the picture daddy). Then she [...]

How to pay for your Starbucks on Blackberry or Android (non app method)

Recently you may have started to see people like me using their phones to pay for coffee at Starbucks outlets in the UK. This is a very simple procedure using the iPhone app. If however you have an Android or a Blackberry, you can only look on in frustration if you are a plastic Starbucks [...]

Plan UK uses facial recognition technology for latest outdoor campaign

Hats off to @PlanUK and Clear Channel for pushing the boundaries and implementing the first campaign in London using Facial Recognition technology (can we call this FR?). I went down to the site this morning on Oxford Street (directly opposite Selfridges) to see it for myself ahead of my interview with @SoniaGallegoAJE today for Al [...]

You take care in developing your offline brand so why not your online brand?

I am still amazed that in 2012, companies that invest so much time and effort into their brand seem to neglect their online branding. Have a look at the sign for an Architect’s company I spied this morning in London.   I can’t find a website anywhere for John Coyle Contracts, however this should not preclude [...]

Porter Gale Joins Kred

Former Virgin America VP Marketing to Advise on Kred Stars and Kred Leaders Programs SAN FRANCISCO, CA (Jan 26, 2012) - Kred, a leader in influence measurement, announced today that Porter Gale has been named Lead Advisor of its Kred Stars and Kred Leaders programs. Gale will be Kred’s chief evangelist to marketing executives and influence marketing [...]

Google UK online education program is spot on

Over the last few months in the UK, Google has been running what I believe is an excellent campaign to educate users on the finer points of web security, and how websites use your data – and what you can do to control this access. Google have the money and the reach to pull this [...]

“when is my bus due?” a brilliant use of public data and probably the best use of mobile ever

Some months ago, I was speaking to Paul Clarke (@paul_clarke) about his role on the Mayor’s Digital Advisory Board and what they were doing with public transport data. Specifically I asked “when will I be able to see how long it is until my bus turns up via my mobile?”. What I was after was [...]

using social media for business development – the art of the eTap on the shoulder

Like many London calling readers, part of my role involves business development where you are trying to drum up new business from people you have not yet met. I remember my first “sales” call back in 2001 when I had just taken the position of CEO of PropertyLook, an online commercial property marketplace. Having held [...]

The global road warrior’s new BFF the Huawei E587 mobile hotspot

As many London Calling readers know, I travel a lot for work.  I used to travel within Europe extensively, and have done the London-Sydney-London route more times than I care to remember. Lately, my role with PeopleBrowsr has seen me in San Francisco on a regular basis. One of the most popular posts on this [...]

Mobile to the rescue for Black Friday online sales

I am in San Francisco at the moment, meeting with the PeopleBrowsr crew and some other key clients and partners. I arrived over the weekend, so had a chance to indulge in some retail therapy on a wet Sunday afternoon. What struck me is that everywhere I went, people were talking about or promoting Black [...]

Just because you are VC funded does not mean you have unlimited funds

I was at an event recently when I heard the following during a presentation: “we are VC funded so don’t have to worry much about hosting costs…” Having worked for about 6 startups over the last 10 years (none of them VC funded incidentally), this was probably the most arresting thing I have heard all [...]

London 2012 Olympics O2 sponsor deal is no different from previous games

I read with interest the piece in the Telegraph by Katherine Rushton titled London 2012 Olympics: chaos for mobile phones and the comments underneath the piece from outraged Londoners. For those of us for which this is our first taste of an Olympics in our home town or country, some of the antics such as [...]

Millennials were the talk of Pivot Conference in NYC. Haven’t we heard this before?

I was fortunate enough to attend the Pivot Conference in New York last week.  The event was organised by Brian Solis, and had some excellent speakers. Much of the first morning was spent talking about “millennials” and how to market to them.  The conference venue was the Crowne Plaza right on Times Square, and perhaps [...]

Was Ham radio the first true social network? @JeffPulver and I think it was

I met up with @JeffPulver again on Monday in New York at the Pivot conference. He was speaking on a panel at a CMO lunch organised by @JeffreyHayzlett and we chatted afterwards. On the panel, Jeff mentioned that he was a Ham radio operator. For those Generation Y/ Millennials out there, Ham radio (also known as [...]

Link.Me signs deal with McGraw-Hill through Zappos – a QR code success story!

NEW YORK— From a story about the best customer service you never knew was possible comes the best hardcover book you never knew was digital. McGraw-Hill Professional’s most recent publication, “The Zappos Experience”, written by best-selling author Joseph Michelli, bridges the gap between the printed and digital world using QR codes embedded in over 15 individual chapters. Link.Me is [...]

New York Times article on the use of QR codes in retail and on TV

Recently I was asked by Stephanie Clifford from the New York Times to contribute my thoughts to an article on QR codes, and their use in a retail environment. The resulting article “Scan-to-Buy Gets a Trial on Television” appears at lc.tl/nytqr As a well known QR sceptic, I thought it worthwhile publishing the questions Stephanie put to me [...]

I really had high hopes for the BlackBerry Bold 9900. TWO replacement phones later I am not so sure

[UPDATE] I have managed to get the phone back to the brand new state via the BlackBerry desktop manager (the first phone was completely dead).  The Vodafone team told me that there is a known issue with the Vodafone Bold 9900 version and they are trying to provide an over the air (OTA) fix, but [...]

London 2012 – do you have a plan of action?

The Olympics in London are now under 12 months away, so do you have a personal and business plan to allow you to carry on during the games? I write this post with some degree of personal insight as to how an Olympic games can affect a city, as I was living and working in [...]

Landmark Hotel London > another example of the hospitality industry getting social

This afternoon I had a look at my recent  followers on Twitter in an idle moment (someone once said there are two types of twitter users, those who check their follower count and those that are lying)… I noticed that my newest follower was the famous Landmark Hotel in London (@Landmark_London). Intrigued as to why [...]

Bletchley park summer party photos

Presented here are photos from the Bletchley Park summer party held on August 4th. Sponsored by Google and organised by @dr_black it was a great afternoon, raising over £10,000 for the Museum, and even Jeremy Paxman from the BBC turned up! We also were fortunate enough to have a tour of the museum. Read the [...]