Comments on: Why call centres need to embrace twitter & IM for customer suppport http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/ about all things social & digital Fri, 03 Feb 2012 07:57:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: London Calling » Tweetaleak – probably the only type of leak you can tweet without risk of going to jail http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-5306 London Calling » Tweetaleak – probably the only type of leak you can tweet without risk of going to jail Thu, 30 Dec 2010 10:09:38 +0000 http://andrewgrill.com/blog/?p=2733#comment-5306 [...] using the old methods (call a call centre and wait) still don’t work for me.  As I have blogged previously, as I rule I generally do not call call centres, I [...] [...] using the old methods (call a call centre and wait) still don’t work for me.  As I have blogged previously, as I rule I generally do not call call centres, I [...]

]]> By: ARJWright http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-5043 ARJWright Thu, 18 Nov 2010 13:55:25 +0000 http://andrewgrill.com/blog/?p=2733#comment-5043 @AndrewGrill that post alsomsays why IVR systems are beneficial for companies, they introduce friction and therefore less folks to service @AndrewGrill that post alsomsays why IVR systems are beneficial for companies, they introduce friction and therefore less folks to service

]]> By: AndrewGrill http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-5042 AndrewGrill Thu, 18 Nov 2010 12:01:54 +0000 http://andrewgrill.com/blog/?p=2733#comment-5042 Just asked @jakubh abt how 2 scale the twitter channel when more ppl like me use that channel. read abt call ctrs http://londoncalling.co/2009/09/why-call... #csm10 Just asked @jakubh abt how 2 scale the twitter channel when more ppl like me use that channel. read abt call ctrs http://londoncalling.co/2009/09/why-call... #csm10

]]> By: andrewgrill (Andrew Grill) http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-2591 andrewgrill (Andrew Grill) Wed, 09 Dec 2009 14:54:50 +0000 http://andrewgrill.com/blog/?p=2733#comment-2591 <strong>Twitter Comment</strong> <a href="http://twitter.com/andrewgrill" title="Twitter Comment" rel="nofollow"> <div title="andrewgrill (Andrew Grill)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://andrewgrill.com/blog/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="andrewgrill (Andrew Grill)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/andrewgrill) no-repeat top;cursor:hand;"> </div> </a> I rarely call a call centre now - I use twitter and get better customer experience. This is the future - read more [link to post]<br /><br /> - Posted using Chat Catcher Twitter Comment


I rarely call a call centre now – I use twitter and get better customer experience. This is the future – read more [link to post]

– Posted using Chat Catcher

]]> By: Tweets that mention London Calling » Why call centres need to embrace twitter & IM for customer suppport -- Topsy.com http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-2584 Tweets that mention London Calling » Why call centres need to embrace twitter & IM for customer suppport -- Topsy.com Sat, 31 Oct 2009 10:43:05 +0000 http://andrewgrill.com/blog/?p=2733#comment-2584 [...] This post was mentioned on Twitter by Sahajesh Patel, Sahajesh Patel. Sahajesh Patel said: Great article on use of IM or Twitter for customer support rather than contact centres: http://bit.ly/27GZ1L [...] [...] This post was mentioned on Twitter by Sahajesh Patel, Sahajesh Patel. Sahajesh Patel said: Great article on use of IM or Twitter for customer support rather than contact centres: http://bit.ly/27GZ1L [...]

]]> By: Stephen Waddington http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-2458 Stephen Waddington Tue, 15 Sep 2009 16:38:30 +0000 http://andrewgrill.com/blog/?p=2733#comment-2458 Great post Andrew. And I wholly agree with your conclusion. Customer relations is arguably the area of business where digital could deliver the greatest value. Great post Andrew. And I wholly agree with your conclusion. Customer relations is arguably the area of business where digital could deliver the greatest value.

]]> By: lionelfumado (Lionel Fumado) http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-2457 lionelfumado (Lionel Fumado) Tue, 15 Sep 2009 16:34:25 +0000 http://andrewgrill.com/blog/?p=2733#comment-2457 <strong>Twitter Comment</strong> <a href="http://twitter.com/lionelfumado" title="Twitter Comment" rel="nofollow"> <div title="lionelfumado (Lionel Fumado)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://andrewgrill.com/blog/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="lionelfumado (Lionel Fumado)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/lionelfumado) no-repeat top;cursor:hand;"> </div> </a> RT @t_de_baillon: Why call centres need to embrace twitter & IM for customer suppport [link to post]<br /><br /> - Posted using Chat Catcher Twitter Comment


RT @t_de_baillon: Why call centres need to embrace twitter & IM for customer suppport [link to post]

– Posted using Chat Catcher

]]> By: t_de_baillon (Thierry de Baillon) http://londoncalling.co/2009/09/why-call-centres-need-to-embrace-twitter-im-for-customer-suppport/comment-page-1/#comment-2456 t_de_baillon (Thierry de Baillon) Tue, 15 Sep 2009 15:19:05 +0000 http://andrewgrill.com/blog/?p=2733#comment-2456 <strong>Twitter Comment</strong> <div title="t_de_baillon (Thierry de Baillon)" style="float:left;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://andrewgrill.com/blog/wp-content/plugins/chatcatcher/picbg.jpg) no-repeat top;cursor:hand;"> </div> <div title="t_de_baillon (Thierry de Baillon)" style="float:left;margin-left:-70px;margin-right:10px;padding:0;width:60px;height:60px;background:url(http://purl.org/net/spiurl/t_de_baillon) no-repeat top;cursor:hand;"> </div> Why call centres need to embrace twitter & IM for customer suppport [link to post]<br /><br /> - Posted using Chat Catcher Twitter Comment

Why call centres need to embrace twitter & IM for customer suppport [link to post]

– Posted using Chat Catcher

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